Passionate about the value of knowledge and learning; and the importance of process improvement.  
 

For more than twenty years, instrumental in identifying and capturing readily available, real-life, and hidden knowledge; finding and filling process gaps; and making information functionally accessible to employees and clients through common-access knowledge-bases.

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Across multiple industries, for companies such as AT&T, PSE&G, Schering-Plough, and Exxon-Mobile, and for the Department of Defense, converted, designed, authored, reviewed, and published system documentation, user manuals, and training materials within quality system-level lifecycle processes.