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Build Repeatable Quality Software-Development Life Cycle

LOCATION:  

Computer Telephony Integration (CTI) Lab

SITUATION:  

Williams Communications Solutions identified a market niche to support call-forwarding and other call center operation needs with a SaaS (Software as a Service) solution PBX (Private Branch Exchange) offering.  This software division had a product but needed a process to generate a repeatable quality software suite.  The Dialect Information Suite included several software solutions, each with related Installation, Administration, User, and Quick Support manuals; licensing requirements; and customized training material for each client installation.  

ACTIVITY:

The first year included a variety of analysis -- functional analysis, software development analysis, SWOT (strength, weakness, opportunity, threat) analysis, information-needs analysis, and concept-to-customer analysis.  The resulting methodology, COMPASS (Completely Objective Method Producing Advanced Software Solutions), included seven gated phases: 

  • Product Request

  • Project Definition and Planning

  • Prototype and Functional Specifications

  • Code and Information Development

  • Quality Assurance System Test

  • Product Release

  • Maintenance 

 

COMPASS used a RAD (Rapid Application Development) methodology, with functional specifications developed concurrently with prototype development.  The inputs from each department during each phase created continuous process and product improvement.  

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Used Cisco Systems Reusable Information Object Strategy (for learning module architecture) and Blooms Taxonomy (remembering, understanding, applying, evaluating, and creating) to establish learning objectives and learning module structure. 

compass.jpeg

Marco Verch

SKILLS:  

  • Attention to Detail

  • Authoring

  • Benchmarking

  • Business Analysis and Process Improvement

  • Document and Implement Quality Processes

  • Documentation Quality Review

  • Gap Analysis

  • Implementing RAD (Rapid Application Development) methodology

  • Identifying Key Performance Indicators

  • Identifying Process and Knowledge Gaps

  • Mentoring Team Members In Use Of Best Practices

  • Presentation Design and Development

  • Problem Solving

  • Proofreading

  • Software as a Service (SaaS)

  • Swimlanes

  • Task Analysis

  • Team Building

  • Technical Editing

  • Training Evaluation

  • Training Manual Design, Develop, and Review

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