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Curricula Vitae

  • Lead Technical Writer

  • Technical Publications Team Lead

  • Standards Reviewer, Prime Editor, Publications Lead

  • Software Process Manager / Project Manager

  • Technical Writing / Training Division Manager

  • Individual Learning Program (ILP) Development Manager

  • Instructional Design Team Member

2017 - Present

Lead Technical Writer
EPS Corporation

  • Managed multi-location team including writers, illustrators, and subject-matter experts, delivering 75+ MIL-STD-3001 XML-based PDF Electronic Technical Manuals, maintaining process records and metrics, over a 4-year contract relationship; guiding continuous improvement through lessons learned

  • Technical Writer developing and/or updating MIL-STD-3001 and S1000D technical manuals - Department of Defense (DOD) Clearance Level:  Secret

  • Designed and implemented knowledgebase architecture with governance, supporting use of government-compliant SharePoint GCC High environment

  • Developed MIL-STD-3001 Quality System-Level Process Manual with swimlanes and work instructions based on ISO 9001:2015 Quality Management System

2008 - 2017

Technical Publications Team Lead
MTG Services Inc.

  • In-house subject matter expert for MIL-STD-3001 and MIL-HDBK-3001 for NAVAIR XML-based maintenance support-equipment documents

  • Technical Writer updating MIL-STD-3001 support-equipment maintenance technical manuals - Department of Defense (DOD) Clearance Level:  Secret

  • Designed, constructed, and supported use of a common-source-knowledge-base / file management resource in a directory-based MS Windows network

2004 - 2005

Standards Reviewer, Prime Editor, Publications Lead
RCM Technologies

  • Learned and implemented FDA-specific record standards across documents prepared by publications team, reviewing related documents for FDA submission

  • Produced and provided work instructions and job aids for technical writing team

1998- 2003

Software Process Manager / Project Manager
Williams Communications Solutions (CTI Lab)

  • Developed software development lifecycle methodology to produce repeatable-quality software products and related administrator manuals, user guides, and installation documents (SaaS products).  

  • Managed team of software development specialists, technical writers, testers, and peer reviewers in the development, production, and sale of Telecommunications Call Center call-routing software [Analysis, Design, Development, Implementation, and Evaluation].

1988 - 1998

Technical Writing / Training Division Manager

Keane Inc. (formerly AGS)

  • Merged technical writing and training divisions to reduce staffing skill overlap and optimize lifecycle activities.  

  • Maintained a team of  technical writers / training developers / instructors to develop and provide cross-industry training and documentation development services; including train-the-trainer, instructor and student guides, product manuals, process manuals, and service training.

1986 - 1988

Individual Learning Program (ILP) Development Manager

Institute of Electrical and Electronics Engineers

  • Designed and developed series of  multi-media Individual Learning Program products (such as Digital Signal Processing), meeting with engineers and subject-matter experts to produce interactive learning modules, student guides, engineer-based video instruction, and related instructional collateral.

1983 - 1986

Instructional Design Team Member

AT&T Center for Systems Education (CSed)

  • Observed training events to evaluate training effectiveness; reviewed student feedback to improve training materials.  

  • Developed user-friendly training introducing technical information to non-technical employees.

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